fair usage policy

last updated: april 22, 2026

hold your voice runs on ai infrastructure that costs real money per request. this policy exists to keep the service fast and fairly priced for everyone — including you.

1. what "fair usage" means

every analysis you run — voice checks, rewrites, one-click fixes — consumes ai credits on our end. your subscription covers normal, human-paced usage: drafting and checking your own writing as you work. it does not cover automated, bulk, or programmatic use.

in practice, fair usage means:

running checks on documents you're actively writing or editing.
using the one-click fix feature to refine individual sentences or paragraphs.
building your voice profile and keeping it updated over time.

2. what counts as abuse

the following behaviors are considered abuse and may result in account suspension:

automated scripts or bots — sending requests programmatically, scraping the api, or driving the editor via automation tools.
bulk processing — running hundreds of analyses in a short window to process large content libraries in one session.
credential sharing — sharing a single account login across multiple people or teams to avoid paying for additional seats.
reselling access — offering hold your voice as a service to third parties under your account.
deliberate credit farming — any pattern designed to extract disproportionate ai compute relative to your plan.
content policy violations — submitting content that violates anthropic's usage policies (the underlying ai provider) or applicable law.

3. how we monitor usage

we track request volume and patterns per account. most users never come close to any limit. if your usage pattern looks unusual — for example, hundreds of analyses in an hour — our system flags it for review. we look at context before taking action; a legitimate power user writing at high volume is different from an automated script.

4. what happens if you exceed fair usage

depending on severity and intent:

first instance: we may throttle your request rate and send a warning email.
repeated or intentional abuse: your account may be suspended without refund for the current billing period.
severe violations (automation, reselling, api abuse): permanent account termination.

we don't suspend accounts for honest mistakes. if you have a legitimate high-volume use case — a large team, an editorial workflow, an agency — reach out before you hit a wall and we'll figure out the right plan together.

5. shared plans and teams

team plans cover a defined number of seats. each seat is one human user with their own login. sharing credentials to make one seat behave like many is a violation of both this policy and our terms of service.

6. if your account is suspended

if you believe your account was suspended in error, or you'd like to appeal a suspension, email shashank@holdyourvoice.com with your account email and a brief description of what happened. we respond to every suspension inquiry, usually within 1–2 business days.

we don't have an automated appeals process — a real person reviews every case.

7. changes to this policy

we may update this policy as the product evolves. material changes will be communicated by email to active subscribers at least 7 days before taking effect. continued use of the service after changes take effect constitutes acceptance.

8. questions

if anything here is unclear, email shashank@holdyourvoice.com. we'd rather answer a question upfront than suspend an account over a misunderstanding.