byok lifetime welcome email
the byok lifetime welcome email is sent after a user upgrades to the lifetime bring your own key plan. it points them to the byok setup overview and support reply path.
quick answer
send lifetime byok users one warm setup email with the byok overview link, not separate links for every provider.
use this for
- documenting the post-payment byok email
- checking the correct setup link
- keeping email automation aligned with plan behavior
steps
- confirm the user is on the lifetime bring your own key plan.
- send the welcome email after upgrade.
- link to the byok overview page.
- explain that all supported provider setup steps live there.
- invite the user to reply if setup gets stuck.
details to know
- the email should not mention the purchase price.
- the email should mention that there are three supported key types without splitting the setup into three separate email links.
- the reply path should feel personal and direct.
limits and edge cases
- do not send this email to solo or agency plan users.
- do not include private provider keys in email.
- if provider support changes, update the email and byok docs together.
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