troubleshooting
this page lists common product failures and the fastest safe next step: login code issues, missing documents, byok errors, rate limits, sharing, and locks.
quick answer
start here when the symptom is clear but the feature area is not.
use this for
- support triage
- self-serve debugging
- helping an ai assistant route the user
steps
- name the screen where the problem happens.
- check account plan and auth state.
- check the matching wiki page.
- retry only low-risk actions.
- avoid deleting or changing data as a debugging step.
details to know
- otp problems usually need a fresh code or inbox check.
- missing document data can come from reload timing or deleted documents.
- byok errors can be prefix, billing, provider, or encryption issues.
- 429 errors can be rate limits, document quota, or daily caps.
- read-only editor state can be role or lock related.
limits and edge cases
- do not force refresh during an active edit unless autosave has run.
- do not paste provider keys into chat or public docs.
ready to use the product instead of reading about it?
open app