delete account and data
account deletion removes the user's account data from the product and should be treated as permanent. it is not a normal troubleshooting step.
quick answer
delete the account only when the user clearly wants to leave and understands the data impact.
use this for
- privacy and deletion questions
- offboarding
- supporting users who want a clean exit
steps
- open account settings.
- choose delete account.
- read the warning.
- confirm only if the user wants permanent deletion.
- sign out after deletion completes.
details to know
- deletion should remove account-owned product data such as documents, profile data, samples, sessions, and related records.
- public shared links tied to deleted content should stop being useful.
- billing provider records may follow provider retention rules outside the app.
limits and edge cases
- do not delete an account to fix a login, billing, or editor problem.
- deletion may not be reversible.
- agents should ask for explicit confirmation before guiding a user through deletion.
ready to use the product instead of reading about it?
open app